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Peoples Home Equity Mortgage Lending

Chris Van Arsdale, SVP, Talent Acquisition and Business Development
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(865) 719-5076
(865) 719-5076
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Branch Manager

Branch Manager
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Job Summary

To direct the activities of the branch to provide high quality customer service, achieve sales targets and deliver the service through a trained and motivated staff.

Exempt/Non-Exempt

Non-Exempt

Duties and Responsibilities

  • Manages the branch as an income center to achieve income and expense targets.
  • Participates in the development of goals and sales targets. Reviews targets with staff quarterly and progress against those goals.
  • Participates in community activities in the vicinity of the branch location to enhance public awareness of the branch and to leave a positive impression of the branch.
  • Overviews the delivery of quality customer service at the branch through personal contact with customers and prospects.
  • Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
  • Monitors the knowledge and skill levels of branch personnel to identify development and training needs. Participates with corporation training personnel in the development of training programs as needed.
  • Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.
  • Encourages supervisory staff to participate in community activities in their market areas.

Qualifications

  • Four year college degree, or equivalent mortgage industry experience
  • At least three years mortgage or lending experience
  • Strong leadership skills to direct a staff
  • Well-developed planning skills
  • Articulate, well-regarded local citizen
  • Ability to listen and communicate well with employees and customers

Physical/Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is frequently required to walk, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility. The position requires regular attendance and timeliness. The position requires working as a team and necessary face to face interaction with clients.

Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 40 pounds. Manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice. This job description is not an employment contract implied or otherwise. The Company remains an “at-will” employer. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify the Human Resources Director.

Disclaimer

All offers for employment with Peoples Home Equity are contingent upon the candidate having successfully completed a criminal background check. Peoples Home Equity will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Mailing Address
Peoples Home Equity
Attn: Chris Van Arsdale, SVP
194B Market Place Blvd.
Knoxville, TN 37922
 
Phone: (865) 719-5076
“Peoples Home Equity provides an excellent basis from which I can grow my business.
From their accessible leadership to their processing and underwriting folks that
worked earnestly to close my teams loans, we couldn’t be happier.”
— Jeremy Forcier, Top Producer